What to Expect from the Manufacturer
Federal and state lemon laws require the manufacturer to live up to his end of the bargain. When you buy a new car, it should, most of all, work safely and not be flawed to the extent its value is reduced, both in terms of monetary value and value as transportation.
- The manufacturer has to fix your vehicle to your satisfaction. It can’t be stated any more simply. “Couldn’t duplicate defect” will not be an excuse.
- If the car cannot be fixed and the flaw reduces its value, the manufacturer is required to provide a replacement or a refund that includes related costs.
- If the part needed to fix your car is not in stock at the dealership, the manufacturer is required to send the part by the fastest means available at no additional charge.
- The manufacturer has to adhere to both the federal as well as the lemon laws of all states where that manufacturer has a dealership.
- If the manufacturer provides its own Informal Dispute Resolution process or works with a third party to provide those services, the process has to follow the rules of the Federal Trade Commission.
While dealing with a car dealership and service personnel can be daunting, in the event of a lemon, the laws are on your side.
If you suspect your vehicle is a lemon, contact us using the form on the right and we’ll help you locate a lemon lawyer.
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